All VIP package elements will be rendered invalid if resold. Name changes will be issued at the sole discretion of 23/7 Global. VIP instructions will be sent via email no later than three days (3) prior to the concert. If you do not receive this email three days (3) prior please email firstname.lastname@example.org. Your VIP merchandise will either be handed out on-site or shipped - specifics will be emailed no later than 3 days before your concert. All packages and contents are non-transferable; no refunds or exchanges; all sales are final. All VIP package items and experiences are subject to change. Please note that the information provided at the time of purchase (e-mail and mailing address) is the same information that will be utilized for shipping and individual contact requirements where applicable. 23/7 Global, the artist, tour, promoter, ticketing company, venue or any other affiliated parties are not responsible for outdated or inaccurate information provided by the consumer at the time of purchase. If you have any questions regarding your VIP package elements, or have not received you package information within three days (3) of the concert date, please email email@example.com. Please add firstname.lastname@example.org to your safe senders list so you don’t miss any emails.